Privacy Policy
Last updated: 6 October 2026
This policy explains how Awanwise FZE LLC ("Awanwise", "we", "us") handles information when you use the Fiqro app and our website awanwise.com. Awanwise is the data controller.
In short: Fiqro has no ads and no third-party analytics or tracking. We don't sell your data. Fiqro has no accounts: profiles and progress stay only on your device. We only process what we need to keep your subscription working and answer your messages.
1. Information we collect
a) Profiles and progress
Fiqro has no accounts and no login. Profiles (nickname, age and avatar), progress, scores and settings are stored only on your device. We do not receive them.
Use nicknames for children's profiles. We do not ask for a child's real name, photo, location or contact details.
b) Backup files
If you choose Save a backup, Fiqro creates one file with your profiles, progress and settings. You decide where to save or send it (for example Files, AirDrop, Google Drive or email). The file is not sent to us; the service you choose handles it under its own terms. Keep it somewhere safe.
c) Purchases
Subscriptions are processed by Apple or Google. We never receive your payment card details. We receive purchase information such as the product, dates, country and status, linked to an anonymous ID created by the app (not your name or email), through our subscription service, so we can unlock content and restore purchases.
d) Crash reports
If you allow it in your device settings, Apple and Google share crash and performance reports with us. We do not use any third-party analytics or crash-reporting software in Fiqro.
e) Support messages
When you email us, we receive your email address and the content of your message.
f) Our website
Our website uses no cookies, analytics or advertising tools. Our hosting provider processes technical data, such as IP addresses, to deliver the site and protect it from attacks.
2. How we use information
- To provide Fiqro and unlock your subscription (performance of our contract with you).
- To check and restore subscriptions (contract).
- To answer support requests (contract and legitimate interests).
- To keep our services secure and fix problems (legitimate interests).
- To meet legal, tax and accounting obligations (legal obligation).
We do not use your information for advertising or profiling, and we do not make automated decisions that have legal effects on you.
3. Children
Fiqro is made for families and includes content for young children. Children's profiles are created and managed by a parent or guardian. We do not knowingly collect personal information from children. Fiqro shows no ads, has no third-party tracking, and places purchases, settings and external links behind a parental gate. We follow the Apple App Store and Google Play Families policies that apply to apps used by children. If you believe a child has given us personal information, contact us and we will delete it.
4. Who we share information with
We never sell or rent personal information. We share it only with service providers who process it on our behalf and under contract:
| Provider | Purpose |
|---|---|
| Apple and Google | App distribution and payments |
| RevenueCat | Subscription status and restoring purchases |
| Cloudflare | Website hosting and security |
| Zoho | Company email for support |
We may also disclose information if required by law or to protect the rights and safety of our users or of Awanwise.
5. International transfers
Our providers may process information outside the United Arab Emirates, for example in the European Union or the United States. We rely on providers that offer appropriate safeguards, such as standard contractual clauses.
6. How long we keep information
- Profiles and progress: only on your device, until you delete a profile or the app.
- Backup files: wherever you saved them, until you delete them.
- Support emails: up to 2 years.
- Purchase and accounting records: as long as UAE tax and accounting laws require.
7. Your rights
Depending on where you live, including under the UAE Personal Data Protection Law and the EU/UK GDPR, you can ask to access, correct, delete or export your information, object to or restrict processing, and withdraw consent. Email support@awanwise.com. We reply within 30 days. You can also complain to your local data protection authority.
8. Deleting your data
Profiles can be deleted in the parents' corner (you can undo this for 7 days), and deleting the app removes all Fiqro data from that device. Backup files you saved elsewhere are not deleted automatically; delete them yourself. Deleting the app does not cancel a subscription; cancel it in your App Store or Google Play settings. See Delete your data.
9. Security
Profiles and progress stay on your device, protected by your device's own security, and we never receive them. Backup files are not password-protected, so keep them somewhere only you can access. For the information we do handle, we use encryption in transit, access controls such as two-step login, and reputable providers. No system is completely secure, but we work to protect your data and will notify you and the authorities where the law requires it.
10. Changes
We may update this policy. The latest version is always on this page, with the date above. If we make important changes, we will also show them in the app after you update it.
11. Contact
Awanwise FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Email: support@awanwise.com
If the English and Arabic versions differ, the English version applies.